top of page

Store Policies

Customer Care

We at The Vintage Spool do our very best to provide the best product and best customer service. We take great care in creating unique designs with exceptional details and written instructions. We pride ourselves on taking excellent care of the needs of our customers.


If at any point you are not satisfied with one of our products or services we encourage you to share feedback so that we can continue to provide the best possible experience for our customers. 

Privacy & Safety

The Vintage Spool collects and stores the information you enter while visiting our website. The information we gather from you allows us to be in touch with you, improve your shopping experience and provide answers to your requests. We will never sell or share your information with any other company or individual. We collect it solely for the purpose of communicating with you and of enhancing your experience with us.

Your online credit card transactions are secure with We use Secure Socket Layering (SSL), the industry standard encryption technology that ensures safe internet transmission of your personal information. Making a credit card purchase is just as safe on our website as it is by telephone. Please do not send credit card information to us via email as email communications are not encrypted. You can shop our site with confidence. 

Payment Methods

- Credit / Debit Cards

- Offline Payments

  • Black Facebook Icon
  • Black Instagram Icon
  • Black Pinterest Icon
bottom of page